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ILM Communication Skills Self-Assessment
| University | University of Aberdeen (UOA) |
| Subject | ILM Leading Effective Meetings |
Statement
Solve these questions through ILM-style answers
1. I can usually say what I think without worrying about how the other person receives it. I assume that we’ll be able to work it out later.
Not at All | Rarely | Sometimes | Often | Very Often
2. When people talk to me, I try to see their perspective.
Not at All | Rarely | Sometimes | Often | Very Often
3. I use email to communicate complex issues with people. It’s quick and efficient.
Not at All | Rarely | Sometimes | Often | Very Often
4. When I finish writing a report or email, I scan it quickly for typos and then send it off right away.
Not at All | Rarely | Sometimes | Often | Very Often
5. When talking to people, I pay attention to their body language.
Not at All | Rarely | Sometimes | Often | Very Often
6. I use diagrams and charts to help express my ideas.
Not at All | Rarely | Sometimes | Often | Very Often
7. Before I communicate, I think about what the person needs to know, and how best to get my message across.
Not at All | Rarely | Sometimes | Often | Very Often
8. When someone is talking to me, I think about what I’m going to say next to make sure I get my point across correctly.
Not at All | Rarely | Sometimes | Often | Very Often
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9. Before I send a message, I think about the best way to communicate it (in person, over the phone, in social media, etc).
Not at All | Rarely | Sometimes | Often | Very Often
10. I try to help people understand the core concepts behind the point I am discussing. This reduces misunderstandings.
Not at All | Rarely | Sometimes | Often | Very Often
11. I consider cultural barriers when planning my communications.
Not at All | Rarely | Sometimes | Often | Very Often
12. I try to anticipate and predict possible causes of confusion, and deal with them up front.
Not at All | Rarely | Sometimes | Often | Very Often
13. When I write an email or other document, I give all the background information and detail I can, to make sure that my message is understood.
Not at All | Rarely | Sometimes | Often | Very Often
14. If I don’t understand something, I usually keep this to myself and figure it out later.
Not at All | Rarely | Sometimes | Often | Very Often
15. I’m surprised to find that people have not understood what I’ve said.
Not at All | Rarely | Sometimes | Often | Very Often
16. I try not to interrupt other people when they are speaking.
Not at All | Rarely | Sometimes | Often | Very Often
17. Before I communicate with someone new, I find out their preferred method of contact from me (i.e. email, messenger, in-person, etc.).
Not at All | Rarely | Sometimes | Often | Very Often
18. I make eye contact with the person I am speaking to.
Not at All | Rarely | Sometimes | Often | Very Often
19. I consider the speaker’s point of view.
Not at All | Rarely | Sometimes | Often | Very Often
20. I am generally interested in other people and what they have to say.
Not at All | Rarely | Sometimes | Often | Very Often
21. I often ask questions to encourage others to contribute their thoughts and ideas to a conversation.
Not at All | Rarely | Sometimes | Often | Very Often
22. I keep colleagues and supervisors updated about my current projects.
Not at All | Rarely | Sometimes | Often | Very Often
23. When listening to someone, I position myself so that I can hear them clearly.
Not at All | Rarely | Sometimes | Often | Very Often
24. I paraphrase what the speaker has said to check understanding.
Not at All | Rarely | Sometimes | Often | Very Often
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25. I let the speaker finish what they are saying before replying.
Not at All | Rarely | Sometimes | Often | Very Often
26. I encourage the speaker to talk by nodding my head and giving other non-verbal cues.
Not at All | Rarely | Sometimes | Often | Very Often
27. I keep my mind on what the speaker is saying.
Not at All | Rarely | Sometimes | Often | Very Often
28. When listening, I take notes of key points.
Not at All | Rarely | Sometimes | Often | Very Often
29. I summarise my understanding of the conversation.
Not at All | Rarely | Sometimes | Often | Very Often
30. I mirror the speaker’s body language, when appropriate, to help them feel at ease.
Not at All | Rarely | Sometimes | Often | Very Often
Areas I would like to develop my communications skills in:
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