CMI Unit 5034 Problem solving tools and techniques for consultants, Assignment, UK

INTRODUCTION

This unit is about the tools and techniques used by a consultant to select and analyse data \ and information and to formulate findings and alternative courses of action for the client.

SCENARIO

Learners may use their own employment context, or that of another organisation with which they are very familiar, to base their assignment. However, in the case that they are not able to do so, please use the below scenario: -

You are the manager of a business area within an industry area of your choice and are asked to review how problems solving techniques can be used when developing effective client/consultant solutions for your organisation.

TASK 1

Prepare a report for newly recruited consultants where you complete the following tasks:

- Outline the tools and approaches available to a consultant within your organisation that can be used when establishing the nature of the client issue

- Highlight the implication on the effectiveness of the intervention if the consultant has not correctly assessed or understood the client needs

Guideline word count: 500 - 650 words

A.C. 1.1 - Evaluate the tools and approaches a consultant may employ to identify the client issue

A.C. 1.2 - Assess the impact on the intervention if the consultant does not fully understand the needs of the client

TASK 2

Outline the information sources that are currently available to consultants within your organisation.

Evaluate the importance of using both valid and reliable sources of information and the issues that may occur if information is neither valid nor reliable.
Outline the importance of confidentiality when working closely with clients and having access to specific client information.

Guideline word count: 750 - 950 words

A.C. 2.1 - Evaluate different sources of data and information which may be used in a consultancy intervention

A.C. 2.2 - Explain how validity and reliability of data and information can be evaluated

A.C. 2.3 - Explain the importance of confidentiality when dealing with client information

TASK 3

Evaluate at least three analytical tools, techniques or models that are currently used by consultants. Wherever possible, use practical work based examples to illustrate your answers.

Demonstrate how tools and techniques are used to evaluate findings and draw conclusions that enable consultants to determine options available for their clients and meet their needs effectively.

Assess the risks to the client of adopting an alternative course of action using analytical techniques so that clients are well informed.

Guideline word count: 1,250 - 1,500 words

A.C. 3.1 - Evaluate a range of analytical tools, techniques and models that can be used by consultants

A.C. 3.2 - Select appropriate analytical tools, techniques and models to meet the needs of a consultancy intervention

A.C. 3.3   Evaluate findings and draw conclusions following analysis

A.C. 3.4 - Determine options to address the needs of the client

A.C. 3.5 - Assess risks to the client of adopting alternative course of action