CMI 501: As part of the organisation’s strategy to develop a talent management programme, you are required to create a profile of a manager: Principles of Management and Leadership in an Organisational Context, Assignment, CU, UK

TASK 2

As part of the organisation’s strategy to develop a talent management programme, you are required to create a profile of a manager who has operational or departmental responsibilities. The aim of the profile is to present the knowledge, skills and behaviours required to be effective in the management and leadership role. To complete the profile you are required to:

i. Assess the essential knowledge and skills required for a management and leadership role (AC3.1)
ii. Evaluate factors which impact on the selection of communication techniques required to be effective
 in a management and leadership role (AC3.2)
iii. Analyse the core behaviours required to be effective in a management and leadership role (AC3.3)

Building A Culture Of Mutual Trust, Respect And Support With Teams

The application of knowledge, skills and behaviours can enable a manager to build a culture of mutual trust, respect and support with others. The approach taken by the manager to achieve this goal is dependent on having an in-depth understanding of the organisation, individuals and teams that are managed.

SCENARIO

A staff welfare survey has been undertaken in your organisation. Whilst staff were pleased by the range of staff benefits that were offered to them, the survey highlighted the following areas for concern:

i. Respondents felt there was a lack of trust and respect between themselves and management.

ii. Inappropriate speech and behaviour was failing to be recognised or managed effectively.

iii. Support given by managers was inconsistent. Concerns were raised about the level of micro-management used when they felt “competently able to get on with the job”.

iv. Respondents complained of a lack of support in their work role in relation to information sharing, problem solving, and encouragement to pursue development/career opportunities.

v. Not all respondents felt able to raise personal or work concerns or issues with their manager.

A quality improvement group has been formed to review these findings. You have been asked to develop an approach for building a culture of mutual trust, respect and support with teams and individuals which will be used as a basis of discussion at the next meeting.

TASK 3

Basing your response on the scenario or an organisation you know well or have researched:

Write a proposal which outlines how you would develop an approach for building a culture of mutual trust, respect and support with teams and individuals. (AC3.4)