Your Role:
How is leadership part of your role What are the key leadership challenges? Do not name your organisation.
Identify within your role your leadership challenges (suggest you discuss 1-
Section- A:
Answer the following questions (10 Marks)
1. Regarding the KPI
a) Customer Satisfaction Scores:
What methods should we use to gather accurate customer satisfaction data?
How c
Key Information For Learners
Each task in this assessment brief has been developed to enable you to evidence achievement of the learning outcomes and assessment criteria for CMI 509: Managing Stakeho
Question 1)
1.1 review the prevailing leadership styles in the organisation.
1.2 assess the impact of the prevailing leadership styles on the organisations values and performance.
Question 2)
Assignment:
This unit will develop your knowledge of governance and regulatory processes in adult social care.
You will explore the legislation and statutory guidance that underpins provision and
Learner Instructions:
Each task in this assessment has been developed to enable you to evidence achievement of the learning outcomes and assessment criteria for Developing, Managing and Leading Indiv
Question 1:
The Barron Company is a merchandising firm. The company also rents out extra office space to Paley
Company. The following events occurred during the month of January 2002, the first mont
Scenario
ParcelCare is a long-established national parcel and package delivery service. ParcelCare is now
finding it difficult to attract, recruit and retain staff throughout the organisation. You h
Instructions for Assessment and Use of Mark Sheet
Assessment must be conducted with reference to the assessment criteria (AC). In order to pass the unit, every AC must be met.
In this assignment you can use your employment context or prefer to use the following scenario as a standard context – in the scenario you will be required to research organisations of your choice o
