- ATHE Level 6 Unit 2: Assesses the impact of leadership and management skills and behaviours : Personal Leadership and Management Development Assignment, UK
- QUALIFI Level 5 Part 02 Unit 9500: A pilot Research Project is the small scale research project that is intended to highlight the pros: Research Project, UK
- QUALIFI Level 5 Part 01 Unit 9500: Research Project, UK Professional Development Academy
- You are to prepare a discussion paper aimed at the group of middle managers in your organisation : Personal Leadership and development, Assignment, UK
- Critically analyse the environment facing YourOrg, and identify the central issues confronting YourOrg resulting : Strategic Management Assignment , CMU, UK
- Unit 15: This assignment requires you to analyse, design, develop, and evaluate an Internet of Things (IoT) application: Transport Network Design (L5), Assignment BTEC, UK
- Clearly differentiate the terms organisational mission, vision and strategy: Strategic Leadership And Management In Context, Assignment, UK
- ATHE Level 7 : Understand the importance of financial data in formulating and delivering business strategy : Finance for Strategic Managers, Assignment UK
- CMI Unit 703 : Collaboration and partnerships can turn ideas into reality, enhancing opportunities for innovation and creativity, research and development : Collaboration and Partnerships, Assignment, UK
- 7OS01- Explain how the Employment Tribunal, the County Court, The Health and Safety Executive and the Information Commissioner : Advanced employment law in practice, Assignment, UK
- ILM 308 – Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations: Understanding Leadership Level 3 Assignment , UK
- Level 5 CMI Unit 526 – Mark Sheet: Principles of Leadership Practice, UK
- Level 5 CMI Unit 526 : Understanding of ethical leadership and the impact of culture and values on leadership- Principles of Leadership Practice, Assignment, UK
- CMI Unit 501: Examine the impact of legal status on the governance of an organisation- Principles Of Management And Leadership In An Organisational Context Level 5 Assignment, UK
- ILM Level 5 Effective Communication Skills, Assignment , UK
- ILM Level 3 – Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations Referral : Understanding Leadership styles, Assignment, UK
- CMI Unit 502 Understand approaches to developing, managing, and leading teams: Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success, Assignment, UK
- R033 Supporting individuals through life events, Set Assignment, OCR, UK
- Working in partnership in health and social care, Assignment, UK
- CMI Unit 5034 Problem solving tools and techniques for consultants, Assignment, UK
BTEC Level 4 Unit 16: Explain the needs and expectations of market segments for products or services of a given organization: Managing the Customer Service, Assignment, UOH, UK
| University | University of Huddersfield (UOH) |
| Subject | BTEC Level 4 Unit 16: Managing the Customer Service |
Unit Learning Outcomes:
LO1 Explain the needs and expectations of market segments for products or services of a given organization.
LO2 Produce a customer experience map to create business opportunities and optimize customer touch points.
LO3 Investigate the impacts of digital technology on customer service relationship management.
LO4 Apply effective customer experience management within an organizational context to maximise customer engagement.
Vocational Scenario:
Boden is an online mail order clothing company based in the United Kingdom (UK) with offices, call centre and distribution hub based in Leicestershire with the Head Office and Marketing Department located in London. The business was founded in 1991 by CEO Johnny Boden initially selling a limited but select range of Men’s wear, the company soon expanded selling Women’s, Children’s and
Baby Wear including shoes, boots, accessories and some household products and gifts at seasonal times of the year. The company boasts exporting to customers in Europe, including the USA, China and commonwealth countries in New Zealand and Australia.
The business has one retail outlet in London, a collaboration with Next, concessions in John Lewis with a strong online presence. Customers can access Facebook, X (formerly twitter), Pinterest and Instagram and make contact by phone, email, or live chat/web chat with a Customer Service Advisor (CSA).
Do You Need Assignment of This Question
Assignment Activity and guidance
STEP 1:
You should explain the needs and expectations of market segments for products and services at Boden, understanding customer needs and wants. This includes providing advice on how effective customer engagement factors determine customer onboarding with Boden and how it could maximize customer engagement.
STEP 2:
Produce a detailed customer experience map that charts the customer journey and examines the activities and actions taken at each customer touchpoint in order to create new business opportunities and optimize the customer experience.
STEP 3:
Investigate the impacts of new and existing digital technologies on customer relationship management (CRM) and how it might apply to Boden. This includes identifying the use of different social media platforms to raise awareness of products and services and communication to customers and how effective it is in retaining customers.
STEP 4:
Produce a customer service experience map explaining how the customer touchpoints throughout the customer experience create new business opportunities and optimize customer touchpoints.
Are You Looking for Answer of This Assignment or Essay
Are you a UK student needing help with your BTEC Level 4 Unit 16 assignment on Managing Customer Service? Our Assignment Help UK service offers dedicated support. You can rely on us for essay writsing help online and expert assistance with BTEC assignments. Our experts ensure you understand and explain the needs and expectations of market segments effectively. Pay for professional guidance and excel in your course with confidence.
Answer
