- CIPD level 5HR02 Assignment: Talent Management and Workforce Planning Unit Guide
- Level 3 D/615/3823 Assignment: Regulation, Protection, and Collaborative Practice in Health and Social Care
- ILM Level 4 Assignment 01: Developing Leadership Styles: An Action Plan for Effective Leadership and Team Engagement
- Level 6 Unit T/615/2726 Assignment: Strategic Project Management: Identifying, Planning, and Controlling Projects for Business Success
- EDD-U1-T4 Assignment: Internal and External Support Services for Educational Practitioners
- Discussion Paper on Market Forces and Government Interventions for Business Leaders
- Unit 10 Customer Relationship Management Assignment – CRM Processes & Stakeholder Roles
- CIPD 7HR02 Resourcing and Talent Management to Sustain Success
- Athe Level 3 Health and Social Care Assessment Questions
- M/618/4168 Unit 2 Principles, Values and Regulation in the Health and Social Care Sector – ATHE Level 3
- ILM Communication Skills Self-Assessment
- ILM Unit 8600-309: Understand How to Establish an Effective Team
- CMI Unit 525 Using Reflective Practice to Inform Personal and Professional Development
- Understand and Work with a Wide Range of Stakeholders and Organisational Structures – Assignment 1
- Assessment: Financial Performance Evaluation of Savory Snacks Company Ltd for Credit
- CMI L5 Assignment: Managing Stakeholder Relationships: Strategies, Challenges, and Best Practices
- Level 3 Unit 2 Assignment: Principles, Values and Regulation in the Health and Social Care Sector
- COM4006 Assignment: Introduction to Academic Skills and Professional Development
- Assessment: Managing Organisational Change: Evaluating Strategies, Challenges, and Impact
- UNIT CMI 706 Assignment: Finance for Strategic Leaders: The Role, Scope, and Impact of Finance
BTEC Level 4 Unit 16: Explain the needs and expectations of market segments for products or services of a given organization: Managing the Customer Service, Assignment, UOH, UK
| University | University of Huddersfield (UOH) |
| Subject | BTEC Level 4 Unit 16: Managing the Customer Service |
Unit Learning Outcomes:
LO1 Explain the needs and expectations of market segments for products or services of a given organization.
LO2 Produce a customer experience map to create business opportunities and optimize customer touch points.
LO3 Investigate the impacts of digital technology on customer service relationship management.
LO4 Apply effective customer experience management within an organizational context to maximise customer engagement.
Vocational Scenario:
Boden is an online mail order clothing company based in the United Kingdom (UK) with offices, call centre and distribution hub based in Leicestershire with the Head Office and Marketing Department located in London. The business was founded in 1991 by CEO Johnny Boden initially selling a limited but select range of Men’s wear, the company soon expanded selling Women’s, Children’s and
Baby Wear including shoes, boots, accessories and some household products and gifts at seasonal times of the year. The company boasts exporting to customers in Europe, including the USA, China and commonwealth countries in New Zealand and Australia.
The business has one retail outlet in London, a collaboration with Next, concessions in John Lewis with a strong online presence. Customers can access Facebook, X (formerly twitter), Pinterest and Instagram and make contact by phone, email, or live chat/web chat with a Customer Service Advisor (CSA).
Do You Need Assignment of This Question
Assignment Activity and guidance
STEP 1:
You should explain the needs and expectations of market segments for products and services at Boden, understanding customer needs and wants. This includes providing advice on how effective customer engagement factors determine customer onboarding with Boden and how it could maximize customer engagement.
STEP 2:
Produce a detailed customer experience map that charts the customer journey and examines the activities and actions taken at each customer touchpoint in order to create new business opportunities and optimize the customer experience.
STEP 3:
Investigate the impacts of new and existing digital technologies on customer relationship management (CRM) and how it might apply to Boden. This includes identifying the use of different social media platforms to raise awareness of products and services and communication to customers and how effective it is in retaining customers.
STEP 4:
Produce a customer service experience map explaining how the customer touchpoints throughout the customer experience create new business opportunities and optimize customer touchpoints.
Are You Looking for Answer of This Assignment or Essay
Are you a UK student needing help with your BTEC Level 4 Unit 16 assignment on Managing Customer Service? Our Assignment Help UK service offers dedicated support. You can rely on us for essay writsing help online and expert assistance with BTEC assignments. Our experts ensure you understand and explain the needs and expectations of market segments effectively. Pay for professional guidance and excel in your course with confidence.
Answer
Do You Need Assignment of This Question
