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Analyse the different stakeholder groups in organisations and their expectations for quality and service delivery: Managing Quality and Service Delivery, Assignment, UOB, UK

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Analyse the different stakeholder groups in organisations and their expectations for quality and service delivery: Managing Quality and Service Delivery, Assignment, UOB, UK

UniversityUniversity of Birmingham (UoB)
SubjectManaging Quality and Service Delivery

Analyse the different stakeholder groups in organisations and their expectations for quality and service delivery

• Analyse the processes used in organisations to meet stakeholder needs

 • Assess the impacts of poor quality and service delivery for the stakeholders of a named organisation

• Analyse the concepts of quality when delivering a service

• Analyse quality standards which can be used for measuring quality and service delivery

• Explain how an approach to quality management can be implemented in an organisation

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